Exam Focus
- Confirm the keg has been cold long enough.
- Check coupler engagement.
- Look for hose kinks or pinches.
- Set the FOB for service when present.
- Contact a draft-trained professional if problems continue.
What to know
Basic troubleshooting starts with safe visible checks: keg temperature, coupler engagement, hose kinks or pinches, and FOB setting when present.
How it applies
If the problem continues, contact a draft-trained professional or manager instead of changing gas pressure or disassembling unfamiliar equipment.
- Confirm the keg has been cold long enough.
- Check coupler engagement.
- Look for hose kinks or pinches.
- Set the FOB for service when present.
- Contact a draft-trained professional if problems continue.
Why It Matters
- Basic Troubleshooting gives servers a practical checkpoint before beer reaches a guest.
- Knowing this topic prevents avoidable quality problems and supports clear guest communication.
Practical Sensory Exercises
Basic Troubleshooting practice drill
Use this topic in a practical study rep: inspect the beer, list the relevant service or sensory cues, decide the correct action, and explain it in one clear guest-facing sentence.
Key Terms
- Troubleshooting
- A stepwise check of likely causes before escalating a problem.
- Kinked line
- A pinched beer or gas hose that restricts flow.
- Escalation
- Handing a continuing issue to a manager or draft-trained professional.